Insurance Company Complaints:
The Top 10 Companies With The
Least Number of Complaints

Insurance Company Complaints: The Top 10 Companies With The Least Number of Complaints

The New York State Department of Insurance (DOI) just released the 2008 Annual Ranking of Automobile Insurance Complaints. The report has been issued to help consumers find the automobile insurer that best meets their needs. You can use this report to compare the ranking of the insurance company you are doing business with now, or check another company you may be considering.

This report analyzed data collected from 2006 and 2007. It only ranks companies doing business in the State of New York. However, as New York is a heavily populated state, with both big urban centers and big suburban areas, the report can be considered a good representation of insurance company performance nationwide.

How The Ranking Works

The insurance companies are ranked on a complaint ratio. The ratio is calculated by the number of complaints upheld against companies as a percentage of their total private passenger auto business.

Insurers with the fewest upheld complaints per million dollars of premiums are shown at the top of the list. The companies with the highest ratio of complaints are ranked at the bottom.

Other Information to Consider

The ranking of an insurance company is important, but it is only one characteristic that consumers should weigh when considering doing business with an insurance company. Others are:

• Referrals from friends, relatives, neighbors or co-workers about the experiences they had with their insurance companies

• Price of the premium versus perceived value

• Search the Internet for other ideas

• Check your state’s DOI website, which may contain valuable consumer information about companies doing business in your state.

What The Insurance Company Complaints Ranking Does and Does Not Contain

• Private passenger insurance is the only type evaluated.

• It only includes the complaints referred by consumers to the DOI. It does not include complaints made directly to the insurance companies.

• Complaints are “upheld” when the DOI agrees with a consumer that an insurance company made an inappropriate decision.

• Information from prior years is included in the tables so consumers can see if the company has improved or gotten worse.

• All companies with at least $10 million in premium in 2006 and 2007 are included in the ranking. Insurers with less than $10 million were included if they had 10 or more complaints against them.

Top Three Most Common Insurance Company Complaints

1. Monetary settlements – settlement amount is too low.

2. Policy terminations

3. Promptness of insurance payments

2007 Auto Complaint Listing (ranked lowest number at top, higher as you go down)

1. Mercury General Group

2. American Express, Amex Assurance, IDS Property Casualty

3. Eveready Insurance Co.

4. Electric Insurance Group

5. Amica Mutual

6. Preferred Mutual Insurance Co.

7. United Services Automobile Assurance Group (USAA)

8. Chubb

9. Utica Mutual

10. State Farm

Conclusion

Think about this statement, my friends.

The only thing that truly matters about your auto insurance is what happens when you submit a claim. Claims are about KEEPING PROMISES. When the insurance companies don’t keep their promises, the complaints pile up!

So, be careful about which insurance company you choose!

If you are one of the unfortunate people who experience an automobile loss of any kind, you'll need to know how to handle your insurance claim so that you maximize your recovery. You will need to know how to take control of your insurance claim, and add hundreds or even thousands more dollars to your claim settlement.

For more information, go to: Insurance Claims Secrets REVEALED!

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